TMP Direct

APRIL 24, 2024

TMP Direct, a seasoned Business Process Outsourcing (BPO) company, takes a deeper dive into the fascinating transformation of sales support, exploring the profound impact of technology on customer interactions. Businesses now possess a wealth of customer data within their reach that goes beyond details such as demographics.

Sales 40

Sales Business Process Outsourcing Analytics Big data 40

Merchants

SEPTEMBER 3, 2019

Merchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer experiences. appeared first on Business Process Outsourcing Services | Merchants. The post How Tech improves the airline customers’ experience?

Airlines 40

Airlines Customer Experience Business Process Outsourcing Big data 40

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

Analytics 28

Analytics Benchmark Business Process Outsourcing outsourcing 28

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45