Callminer

SEPTEMBER 23, 2020

Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. “A good outbound sales script contains a strong connecting statement. Leverage speech analytics software for ongoing training and coaching.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality.

Scripts 52

Scripts Sales CRM Contact Center 52

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality.

Scripts 52

Scripts CRM Sales Analytics 52

JustCall

APRIL 12, 2023

Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. The best Gong alternative is a customizable, scalable solution that fits businesses of all sizes. Call recording – Record and monitor agent calls to improve quality and performance.

Sales 52

Sales Coaching CRM Contact center software 52

Noble Systems

MARCH 19, 2021

Let’s take a look at the best small business call center software features. Auto-Attendant and IVR. The auto-attendant frees companies from needing to have a live person ready and waiting to answer every phone call. The auto-attendant greets incoming callers and performs basic call routing. allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs.

Call Center 52

Call Center Scripts CRM Contact Center 52

JustCall

APRIL 13, 2023

Provides real-time coaching. We will dive deep into the key product features, pros and cons, pricing model, and user reviews to help you make a wise decision. It provides real-time AI insights, training and compliance tools, sentiment analytics, productivity, and support tools to augment your call center functions.

Coaching 10

Coaching CRM Sales Analytics 10