Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Noble Systems

JUNE 2, 2020

First call resolution, time on hold, minimal transfers, agent knowledge, etc. If you are going to measure performance over time and progress against goals, you’ll need to set benchmarks and have concrete data. Read our ebook: Buyer’s Guide To Contact Center Technology. What factors are important to your customers?

Call Center 80

Call Center Management Contact Center First call resolution 80