Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Effective agent training and coaching have been a top priority for contact centers for a long time. Dive Deeper into Customer Intelligence with Analytics. Learn more.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Effective agent training and coaching have been a top priority for contact centers for a long time. Dive Deeper into Customer Intelligence with Analytics. Learn more.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Playvox

MAY 4, 2023

Related eBook: Why Digital Matters: Connecting With Customers Beyond Voice Data, Data, Data I’m in love with my new smartwatch. While this statement undoubtedly helps us become better humans, it can also define how we think of our customer service. Hint: They’re all unique to digital transformation.

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

Playvox

JUNE 22, 2023

Three Ways To Improve Call Initiation Metrics Increase the number of agents available for inbound calls during peak times to provide faster call center support to customers. Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Uniphore

JUNE 7, 2021

Nearly half of the respondents (46%) reported most often using the software to automate tasks and reduce average handle time. Agent assist uses real-time conversational analytics to understand what customers want and not just what they say. Definitive Guide for Agent Assist.

Call Center 59

Call Center Scripts Average Handle Time Analytics 59

Mindtouch

AUGUST 21, 2019

A knowledge base is a self-serve repository of organized information that users can access through browse and search functions. Well-executed, a knowledge base can empower customer self-service and minimize inbound calls, thus promoting customer success. It’s available 24 hours a day, seven days a week. Agent adoption metrics.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Noble Systems

MAY 20, 2021

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. Speech analytics is another branch of speech technologies.

Technology 98

Technology Interactive Voice Response Analytics Contact Center 98