Global Response

FEBRUARY 13, 2022

What is a Multi-Channel Contact Center? Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business. The post What is a multichannel contact center?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Hodusoft

FEBRUARY 29, 2024

If your call center is solely focused on resolving issues after they arise rather than preventing them, you’re missing out on a significant opportunity. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Fonolo

APRIL 6, 2020

With the ability to assign multiple numbers to each person or team member, you can have as many lines as you can handle for about $7 (each line). It has call recording, analytics settings and a host of other integrations. This call center solution is great for larger teams and businesses.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Global Response

JUNE 20, 2023

With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Hodusoft

NOVEMBER 24, 2021

Most important call center features for 2022. First call resolution, average handling time, and agent idle time have become the top metrics of concern for call center leaders these days. As the number of innovative call center solutions has grown, the speed of innovation has increased.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105