Serenova

AUGUST 23, 2019

In healthcare, it’s enrollment periods. Maintaining consistently high levels of customer experience through the ebb and flow of volume is critical for businesses to thrive in any season. The result is blocked calls, unavailable service, poor overall customer experience and, ultimately, lost business.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

BlueOcean

AUGUST 9, 2021

Simply request pricing for our outsourced customer care solution. Contact Center Data Analytics. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. Cloud-Based Contact Center Technologies.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. At COPC Inc.

At home agents 52

At home agents Consulting Consulting Government 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Leverage analytics to offer targeted agent training and coaching.

Best practices 140

Best practices Feedback Call Center Coaching 140