Analytics APIs CRM Quality management 
8x8
FEBRUARY 6, 2019
We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features. Description.
Hodusoft
NOVEMBER 29, 2022
It has a speedy implementation time and it provides an entire gamut of services under one platform. The basic annual subscription plan is reasonable, which costs $49 per agent per month. Cons : The company’s enterprise annual subscription plans are expensive, which costs $150 per agent per month.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 5, 2023
Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Call recording – Record and monitor agent calls to improve quality and performance. are automatically stored on the connected CRM, without the need for any manual intervention.
NICE inContact
DECEMBER 4, 2018
What level of integration to external systems (as in CRM) do my agents need? What’s the incremental value of QM (quality management), WFM (workforce management), Analytics, and API (applied programming interfaces) to the performance of my contact center? How do I evaluate cloud vs. premises solutions?
DMG Consulting
DECEMBER 10, 2018
The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). The worlds of interaction management and customer relationship management (CRM) are coming together.
Hodusoft
FEBRUARY 14, 2020
Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration. Hubspot’s Help Desk is built on its CRM and integrates the Aircall app. Hubspot Help Desk. SalesForce Service Cloud.
DMG Consulting
OCTOBER 13, 2021
DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2021–2022 Cloud-Based Contact Center Infrastructure Product and Market Report. When: Today, 13 October 2021. Where: Available at the DMG Consulting online store. Background: .
Expert insights. Personalized for you.
48 
Let's personalize your content