AWS Machine Learning

FEBRUARY 6, 2023

We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. The following diagram illustrates our solution architecture. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

JustCall

APRIL 18, 2023

Since these teams directly impact revenue and brand reputation, you can assume how important it is to implement a powerful contact center solution. Ever since the pandemic, there has been an increased need for digital-first solutions and better customer experience. Who is Dialpad best suited for?

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

APRIL 3, 2023

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JustCall

APRIL 3, 2023

With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success. Even though Openphone is a popular solution, it can be expensive to implement. As a result, it becomes crucial to explore other solutions on the market with better features at a competitive price.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

APRIL 5, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Increases productivity by improving call flows. Single-Sourced. Always Available. Unified Communications. Because your organization needs to. And now, because you can. All communications channels are secured and encrypted. Announcing Enghouse UC!

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66