Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Ongoing coaching and feedback mechanisms.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Ongoing coaching and feedback mechanisms.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Callminer

FEBRUARY 4, 2021

Firstly, contact centers can make use of call analytics software to analyze past call recordings and use them to train agents how to identify vulnerable customers. Coaching needs to happen in real time from management. Identifying vulnerable customers so that agents can take the appropriate course of action.

Call Center 345

Call Center Contact Center Finance Consulting 345

NobelBiz

AUGUST 14, 2023

Answering Machine Detection (AMD) is rooted in this complex world of sound waves, built to discern subtleties and distinguish between human voices and automated recordings. Paired with these voice analytics are robust algorithms trained on large datasets of recorded voicemails and real-time human responses.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Here are my go-to customer service interview questions for managers…”. Michael Mancinone. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Here are my go-to customer service interview questions for managers…”. Michael Mancinone. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. Who is coaching the coaches?

Call Center 140

Call Center call center software outsourcing Coaching 140