TeleDirect

OCTOBER 25, 2023

Semrush reports that 40% of marketing and sales departments prioritize machine learning and AI technology. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer intelligence — integration, mining, and analysis of customer data.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer intelligence — integration, mining, and analysis of customer data.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. CSM’s have good product knowledge and domain expertise.

Management 10

Management Complaint resolution Customer retention Engineering 10