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3 Considerations Before Building Customer Success Software In-House

ChurnZero

Our goal is to bring awareness to the building considerations that are often overlooked or inaccurately weighed during the cost-benefit analysis of a build-or-buy decision. At minimum, you should monitor products to make sure you meet evolving industry standards.) But just because you can build, doesn’t mean you should.

CRM 59
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All You Need to Know About CSAT To Drive A Better Customer Experience

TechSee

Download this eBook to discover our KPI data findings from Techsee’s client network . CSAT industry benchmarks – What Should Your CSAT Score Be? One of the many reasons to calculate the CSAT score is to compare performance to competitors within the industry, and to help understand what strategies work best.