Revation Systems

JANUARY 12, 2018

For example, if a distressed airline passenger has a grievance today, they’re less likely to call a customer support number than they are to Tweet at the airline company’s profile outlining their issue. This means that contact centers with little to no multi-channel support are already falling short of customer expectations.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Global Response

MARCH 27, 2023

When was the last time you had to call an airline to change your flight (or perhaps, get a new flight after they canceled yours)? LET’S CONNECT Offer omnichannel support Did you know the average customer uses at least three different types of channels to connect with a brand to get questions answered?

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. appeared first on Brad Cleveland.

Airlines 26

Airlines Multi-channel support Contact Center Call Center 26

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. According to VentureBeat, they handle around 10,000 queries a day.

Airlines 29

Airlines Multi-channel support Customer Service Contact Center 29

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. According to VentureBeat, they handle around 10,000 queries a day.

Airlines 20

Airlines Multi-channel support Customer Service Contact Center 20