Revation Systems

JANUARY 12, 2018

The primary difference between a legacy call center and a cutting-edge contact center is the ability for users to leverage a variety of multimedia features — including email, text, web chat, video, VoIP and even social media. The post CX: The Shift from Call Center to Contact Center appeared first on Revation Systems.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. appeared first on Brad Cleveland.

Airlines 26

Airlines Multi-channel support Contact Center Call Center 26

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. According to VentureBeat, they handle around 10,000 queries a day.

Airlines 29

Airlines Multi-channel support Customer Service Contact Center 29

Brad Cleveland Blog

JULY 28, 2015

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. According to VentureBeat, they handle around 10,000 queries a day.

Airlines 20

Airlines Multi-channel support Customer Service Contact Center 20