Remove Airlines Remove Contact Center Remove Customer effort Remove Wait times
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Maintaining Customer Service Excellence in the midst of an Emergency

Interactions

Consumers are scrambling to contact airlines and hotels to cancel or change their bookings. . Amidst this chaos with emotions running high, customers still expect these brands to show empathy and offer fast, efficient, and effective solutions. Reduce employee effort. Event managers are canceling and postponing events.

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The Top 25 Trail Blazing Customer Service Professionals of 2024

Netomi

With an ever-expanding customer base, WestJet’s Chief Digital and Innovation Officer Alfredo Tan realized that the airline needed to embrace innovation whole-heartedly in order to keep up with customer expectations for personal and convenient support. This is why they started implementing Customer Effort Surveys.