Beyond Philosophy

MARCH 31, 2020

Some of these will be driven by 1) the organizations’ response to the crisis and others will be driven by 2) changing customer habits and attitudes. It is in instances of trouble, problems and even more so – crisis, that the true nature and customer-centricity of organizations (and politicians) is shown.

Airlines 499

Airlines Healthcare Government Self service 499

CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. Today we are talking about your business and how to achieve success with your existing customers. Diane Hansen: (00:28) This is business therapy.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Comm100

AUGUST 23, 2018

Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. airline to offer customer service through video chat.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

The Petrova Experience

SEPTEMBER 21, 2020

Then, this week I found a Federal Government document that details a recommendation for the US Department of Agriculture (USDA) to become more customer-centric, and to offer a better experience to the American public. Like many organizations, USDA faces complexities related to designing customer experiences across these three pillars.

Customer Experience 52

Customer Experience Airlines Government Real estate 52