Airlines, CCNG, Feedback and Personalization

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Airlines

CCNG

Feedback

Personalization

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

JUNE 14, 2023

I quickly called the airline to see what could be done to rectify the situation. Still after 10 years, I remember that conversation with that agent, and go out of my way to use that airline. Personalizing Customer Interactions One-size-fits-all approaches seldom create strong emotional connections.

Customer Experience

Customer Experience Airlines CCNG Chief Customer Officer

SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES

CCNG

AUGUST 16, 2023

Is there an option to provide feedback after several months of use? Surveying shouldn’t be a feel-good exercise in your company – it needs to be taken seriously by every person to truly make the voice of the customer alive in your organization. One of the best transaction surveys I’ve encountered is from Delta Airlines.

Surveys

Surveys CCNG Airlines Consulting

Customer Contact Central

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES

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