What is an Inbound Call Center? (3 Skills the Best Ones Have!)
Babelforce
SEPTEMBER 3, 2020
Read: ‘Better FCR – 5 Call Center Solutions to Help Callers, First Time!’ ). Abandon rate is simply the proportion of customers who give up while waiting to reach the right resource (generally an agent.). When a lot of customers abandon, it signals an over-long wait time or negative queuing experience.
52 
Let's personalize your content