What is an Inbound Call Center? (3 Skills the Best Ones Have!)
Babelforce
SEPTEMBER 3, 2020
Key metrics for inbound call centers. Metrics for inbound call centers generally focus on the cost to the business. Average Handling Time (AHT). The average duration of a customer interaction. Read: ‘Better FCR – 5 Call Center Solutions to Help Callers, First Time!’ ).
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