CSM Magazine

APRIL 23, 2020

They were made to feel that they were nothing more than a person occupying a seat. Maybe the airline took it up a notch and made it good. Amazing how one airline in particular claims it has the best customer service in the industry. The receipt was placed in my bag, and the cashier moved onto the next person.

Customer Service 52

Customer Service Airlines Brand ambassadors Entertainment 52

C3Centricity

AUGUST 26, 2019

Companies who are truly customer centric know that it is important to build a mutually beneficial relationship where there is something for both parties in exchanging information and services. Too many businesses ask too much of their customers, with little if anything in return.

Brand ambassadors 59

Brand ambassadors Customer centricity Airlines Advertising 59

Comm100

JANUARY 14, 2016

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. For instance, the NanoRep article points out that companies do not have “Facebook customers” or “Twitter customers” or even “Mobile customers.”

Customer Service 0

Customer Service Self service Advertising Airlines 0