NICE inContact

APRIL 5, 2019

A power outage for an electric company, severe weather for an insurance company, Valentine’s Day for an online flower seller, or a fare sale for an airline. . A common call center application, workforce management or WFM, does just this. The post What is an Inbound Call Center? appeared first on NICE inContact Blog.

Call Center 48

Call Center Cloud contact Telemarketing Airlines 48

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 48

Metrics Customer Service Airlines Contact Center 48

VocalCom

FEBRUARY 27, 2018

Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

NICE inContact

MARCH 18, 2019

Consider these companies who have risen to become successful because of loyal customers: Southwest Airlines, LaCroix Sparkling Water, In-N-Out, Trader Joe’s, Dollar Shave Club, Zappos, and more. The post Exceptional CX: The Business Case of Going from Good to Great appeared first on NICE inContact Blog.

Airlines 59

Airlines Call Center Contact Center Marketing 59

VocalCom

FEBRUARY 5, 2018

The airline industry has also suffered setbacks due to mistreatment of passengers and poor communication. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96