11 Customer Experience Flaws that Predict a Company?s Failure
CSM Magazine
JUNE 21, 2018
Fatal flaws in customer experience (CX) foretell the demise of many companies. These and other widely available studies demonstrate the power of a superb customer experience: According to Harvard Business Review’s Employee-Customer-Profit Chain, a 1.3% Frontline Fanatics. The problem was really the management.)
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