Airlines Banking Multichannel Surveys 
CSM Magazine
APRIL 26, 2018
A recent survey by Yonder Digital Group on how easy companies are to get in touch with and whether they resolve queries rapidly and effectively found wide scale disappointment with no more than a quarter of people rating any sector as excellent, and most voted basic or poor by over half. The effects are plain to see.
Eptica
OCTOBER 30, 2015
Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service. They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online. Share this page on: Tweet.
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Eptica
MAY 29, 2019
This made them the top two sectors in the Study, above banking, travel and insurance. In comparison, banks and airlines were both voted as most trusted by 3% of those surveyed. Retailers are not enabling multichannel conversations Performance varies considerably between channels, with a definite bias towards the web.
VocalCom
OCTOBER 22, 2018
Airlines might send information about upcoming flights and offer early check-in. Banks may also send monthly reminders about payments. While you do not want to hassle them regularly with phone calls, it’s perfectly fine to send surveys after a service interaction on the channel of contact.
Comm100
AUGUST 23, 2018
Multichannel” and “omnichannel” have been buzzwords for years now. Customers have hailed Eno as an easy and convenient time-saver , allowing them to perform banking options on the go. airline to offer customer service through video chat. Organic Mobile Experiences Blur Channel Lines. Who is doing this right? Delta and Wynn.
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