Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Netomi

MARCH 27, 2022

In Economy airline travel , there’s no expectation for a glass of champagne before takeoff. When measuring CSAT, it’s important to understand the different circumstances of your individual customers to glean actionable insights. This unconstrained feedback in particular can provide invaluable insight into things that can be improved.

Airlines 93

Airlines Benchmark Surveys Customer Support 93

Netomi

APRIL 7, 2023

With an ever-expanding customer base, WestJet’s Chief Digital and Innovation Officer Alfredo Tan realized that the airline needed to embrace innovation whole-heartedly in order to keep up with customer expectations for personal and convenient support. This is why they started implementing Customer Effort Surveys.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

Surveys 52

Surveys Feedback Customer effort Customer Support 52

ProProfs Blog

MAY 31, 2019

Make use of customer feedback forms and questionnaires to collect and organize such positive customer experiences for your website. You can even add a testimonial page on your website dedicated to sharing the feedback you receive from your customers. Why would you sign up to a customer loyalty program?

Customer retention 99

Customer retention Metrics Surveys Airlines 99