Balto
DECEMBER 16, 2022
Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. One cheat code towards empowered agents?
SharpenCX
DECEMBER 30, 2019
When your agents handle customer interactions, be sure they don’t lose the human touch. Showing understanding and empathy makes customers happier than sticking to a tightly-knitted call script. Because it determines your agents’ empowerment, productivity, and happiness at work. Internally, it breaks down team morale.
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SharpenCX
JUNE 30, 2021
With an internal knowledge base, your agents can look for answers themselves, empowering them to problem solve when you’re unavailable and helping them become more independent in their work. We have 6 scripts to stock in your knowledge base. Project 3: Support Your Agents Professionally and Personally. Read More ]. Read More ].
SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.
SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.
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