Agent Empowerment Customer Experience Morale Scripts 
Balto
DECEMBER 16, 2022
Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. One cheat code towards empowered agents?
SharpenCX
DECEMBER 30, 2019
When your agents handle customer interactions, be sure they don’t lose the human touch. Showing understanding and empathy makes customers happier than sticking to a tightly-knitted call script. When your agents work hard for your customers, they reduce customer effort and build positive customer relationships.
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SharpenCX
JUNE 30, 2021
Let’s consider some of the stats around how your agents impact good customer service: 71% of consumers believe a quick response from a service team can drastically improve their customer experience. It only takes one bad experience for 80% of consumers to say they’d rather do business with a competitor.
SharpenCX
OCTOBER 8, 2019
Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. Need some more advice to reduce customer churn? Find 7 Fail-Proof Methods to Reduce Customer Churn over here. It’s time to use it.
SharpenCX
OCTOBER 8, 2019
Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. Need some more advice to reduce customer churn? Find 7 Fail-Proof Methods to Reduce Customer Churn over here. It’s time to use it.
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