3 Projects to Help You Deliver Good Customer Service Daily (+ Resources)
SharpenCX
JUNE 30, 2021
Use it to catch up with agents on a personal level and bring some talking points. Use data about their performance to offer feedback, but also allow agents to give you feedback. Get a template to shape your 1:1s and make the best use of your time (and your agents’ time). Come to your 1:1s with a set agenda.
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