JustCall

APRIL 9, 2024

What causes unexpected call volume fluctuations Seasonal trends: Certain times of the year, such as holidays or peak shopping seasons, may result in increased call volumes. Marketing campaigns: Successful marketing campaigns or promotions can lead to a sudden influx of calls. So, what can you do during these phases? >

Agent Empowerment 40

Agent Empowerment Self service Interactive Voice Response Call Center 40

Contact Center Pipeline

DECEMBER 26, 2019

Some people believe that changing technology is behind the disruption that’s roiling markets. But attributing disruption to technology is dead wrong—disruption is really driven by changing customer needs. From fast fashion to smartphones, only companies that truly understand their customers can succeed.

Technology 147

Technology Wait times Marketing Agent Empowerment 147

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Tyler Riddell. Rachel Ivers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

MARCH 5, 2024

Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. You will be alerted every time your criteria are met.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59