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Best Contact Center Software in 2023

JustCall

Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment. Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term.

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Should Customer Service be a Sales Channel?

DMG Consulting

There are many checks and balances in contact centers to ensure that renegade agents do not negatively impact customers or a company’s brand. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance.

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