JustCall
MARCH 9, 2023
Aircall Aircall Aircall is most suitable for businesses that are looking to establish a seamless connection between their CRM and helpdesk. Their solutions are a one-stop-shop and may put your incumbent CRM out of use. Can I integrate CRM with call center software?
DMG Consulting
SEPTEMBER 16, 2017
There are many checks and balances in contact centers to ensure that renegade agents do not negatively impact customers or a company’s brand. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance.
CSM Magazine
JULY 14, 2022
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud?
Expert insights. Personalized for you.
52 
Let's personalize your content