Calltools
APRIL 3, 2024
Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. They can also help your contact center process more calls.
CafeX
AUGUST 2, 2017
Research by CFI Group in 2017 shows that the contact center satisfaction index (CCSI) remains at a low point of 68 (as measured on a 0-100 scale) in the private and government sectors. The two key drivers of this call center metric are agent effectiveness and agent empowerment.
Altivon
JANUARY 16, 2018
Many are reorganizing and redefining their operations, including the contact center. Why should city, state and local governments care? Can efficiency actually be gained when services are as wide-ranging as local governments provide? Agent Empowerment. The Relevance of Private Industry Initiatives.
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