Agent Empowerment Contact Center Government Self service 
Calltools
APRIL 3, 2024
Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. This lets customers handle their own needs while your agents tackle more demanding issues.
Altivon
JANUARY 16, 2018
Many are reorganizing and redefining their operations, including the contact center. Why should city, state and local governments care? Can efficiency actually be gained when services are as wide-ranging as local governments provide? There is no question that self-service is the preference of the buying public.
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