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Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center?

Playvox

They’re offering digital contact options to customers, supporting fully remote workforces , and engaging staff in new and different ways to ensure team members are supported and happy. What Is A Digital Contact Center? This includes phone calls, live chat, video chat, or real-time messaging.

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What Is Call Center Reporting & How Does It Work?

NobelBiz

Call center reporting maps out the journey thus far, providing a detailed logbook of historical data that helps the operational performance of a call center at any given moment. What are the Benefits of Call Center Reporting?