Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. They don’t do anything else except maybe monitor a few calls and give some feedback. In return, the customer experience will improve and the agent frustration will be reduced. James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

teleopti

DECEMBER 2, 2019

Establish a feedback loop. Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support. Encourage planners to attend the occasional team meeting so that everyone gets an overview of what influences shifts and schedules.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

Global Response

MARCH 26, 2024

It even improves agent morale by enabling them to solve problems more effectively. Leverage customer feedback and data analytics. As with all customer satisfaction services, customer feedback and data analytics provide invaluable insight. Focus on integration, automation, agent empowerment, and continuous training.

First call resolution 62

First call resolution Interactive Voice Response CRM Chatbots 62