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Remove Agent Empowerment Remove Consulting Remove Feedback Remove Interactive Voice Response
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. James Pollard.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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Improving First Call Resolution Rates

Global Response

MARCH 26, 2024

It even improves agent morale by enabling them to solve problems more effectively. Leverage customer feedback and data analytics. As with all customer satisfaction services, customer feedback and data analytics provide invaluable insight. Do your agents need a bit more training? Ready to perfect your CX?

First call resolution 62
First call resolution Interactive Voice Response CRM Chatbots 62
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