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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. They don’t do anything else except maybe monitor a few calls and give some feedback. Live Call Monitoring, Coaching, and Inter-agent chat.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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The insider’s guide to WFM

teleopti

DECEMBER 2, 2019

Establish a feedback loop. Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support.

Coaching 68
Coaching Employee engagement Consulting Consulting 68
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