Agent Empowerment, Chatbots, Consulting and Self service

Improving First Call Resolution Rates

Global Response

MARCH 26, 2024

Are there gaps in your service? Do your agents need a bit more training? It could be as simple as improving your self-service options. Consider adding more detailed FAQs to your website, integrating chatbots, and implementing interactive voice response (IVR) systems. Ready to perfect your CX?

First call resolution

First call resolution Interactive Voice Response CRM Chatbots

7 Steps to CSR happiness

teleopti

JULY 15, 2019

Good customer service depends on experienced and knowledgeable employees, yet failure to retain these talented employees can have significant repercussions. Think about infusing AI into the employee experience – use chatbots that learn from existing data to help people manage their work-life balance.

Gamification

Gamification Contact Center Self service Chatbots

Customer Contact Central

Improving First Call Resolution Rates

7 Steps to CSR happiness

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