Ditch the Script? Agent Empowerment Improves Customer Service
Edify
OCTOBER 13, 2020
“I’m so happy I was able to help you today, ma’am!” Well, actually, you didn’t.
This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.
Edify
OCTOBER 13, 2020
“I’m so happy I was able to help you today, ma’am!” Well, actually, you didn’t.
Expert insights. Personalized for you.
Are you sure you want to cancel your subscriptions?
Let's personalize your content