OrecX

JANUARY 23, 2019

Call recording software most certainly provides value to call center managers, supervisors and even business users in the form of customer intelligence, agent performance, sales and marketing data, etc. The same holds true for agents themselves. The agent is likely to receive praise from his/her supervisor.

Agent Empowerment 76

Agent Empowerment Morale Call Center Best practices 76

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

Talkdesk

NOVEMBER 9, 2017

Support agents represent the name and face of your business. When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a brand logo or marketing slogan, it’s their interaction with your contact center agents.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

Talkdesk

NOVEMBER 9, 2017

Support agents represent the name and face of your business. When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a brand logo or marketing slogan, it’s their interaction with your contact center agents.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. WFM vendors are delivering enhanced algorithms, simulation techniques and methods, and best practices to assist contact centers in more accurately forecasting and scheduling for these fast-changing operations.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Uniphore

JANUARY 14, 2022

Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know: What are the AI and automation trends that are redefining customer experience? Unsure if you can attend? ai, Kony and Genesys.

Customer Experience 52

Customer Experience Agent Empowerment Analytics Best practices 52

Talkdesk

NOVEMBER 9, 2017

Support agents represent the name and face of your business. When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a brand logo or marketing slogan, it’s their interaction with your contact center agents.

Agent Empowerment 40

Agent Empowerment Contact Center Metrics Best practices 40