CCNG
AUGUST 3, 2022
Connect frequently with your professional network to stay abreast of new developments and best practice concepts beyond your core markets. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Participation is a muscle that gets stronger the more you use it. ?
Lumoa
JANUARY 3, 2023
Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. Principles of Survey Design. Scale selection. Key Takeaway.
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CCNG
JUNE 15, 2022
Here are four ways to expand your view: Use your professional network to expand your vision beyond your immediate market and specific industry. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program.
ShepHyken
JANUARY 22, 2021
This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. If you are looking for best practices to monitor remote agents’ performance, this blog is for you.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Predictive dialers are particularly beneficial for sales and marketing campaigns, enabling agents to reach more potential customers in less time.
Global Response
MARCH 26, 2024
Scalability and flexibility A potential vendor should be able to scale operations up or down and easily adapt to changing market dynamics. Properly train all employees: Both parties should promote a culture of compliance and ethics, including regular training on regulations, data protection, and industry best practices.
Advertiser: ZoomInfo
Every go-to-market team knows the frustrations that come from a drawn-out sales process. By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster. Longer sales cycles. Larger buying committees. Slow-moving compliance reviews.
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. of companies achieved a score indicating maturity in data management practices in the space.".
Advertiser: ZoomInfo
Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Database Audits. Database Audits.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs. It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. Go-live is just the beginning: Best practices to optimize customer engagement.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Understanding how best to execute the transition of premises to cloud is a key part of that process. You will learn: What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not.
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