JustCall

APRIL 9, 2024

Maintaining a consistent service quality and providing quality solutions, even during peak periods, can have a huge impact on customer satisfaction. Read more: Manage high call volume with ease using IVR automation Seven tips for managing seasonal and unexpected call fluctuations Unexpected spikes and dips in call volumes are normal.

Agent Empowerment 40

Agent Empowerment Self service Interactive Voice Response Call Center 40

JustCall

MARCH 9, 2023

Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more. Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Global Response

MARCH 26, 2024

It even improves agent morale by enabling them to solve problems more effectively. Leverage customer feedback and data analytics. As with all customer satisfaction services, customer feedback and data analytics provide invaluable insight. Are there gaps in your service? Do your agents need a bit more training?

First call resolution 62

First call resolution Interactive Voice Response CRM Chatbots 62

3CLogic

JANUARY 5, 2022

Perhaps the reason why is because agents have made it clear that they prefer a remote environment. This leads right into another top trend from 2021: a move toward leveraging analytics to promote agent empowerment. Voice-Enabled Self-Service Will Give Valuable Time Back To Agents.

Contact Center 52

Contact Center Interactive Voice Response Technology Agent Empowerment 52

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

MARCH 7, 2019

Current approaches to agent empowerment. Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. Current approaches to automation in contact centers are mainly focused on structured data, text and voice.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104