Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. That’s not to say that all feedback should be positive.
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