Agent burnout Knowledge Base Self service Service level 
Comm100
OCTOBER 10, 2022
The majority of customer service queries are repetitive and simple in nature, like ‘how do I reset my password’, ‘where is my delivery’, or ‘what time is your store open’. While these queries can easily lead to agent burnout, they also use up valuable agent time. Providing a self-service option.
JustCall
APRIL 3, 2024
Offer self-service options Customers often call with the same common questions over and over. You can free up agents by providing self-service options like interactive voice response (IVR) systems or online knowledge bases for your customers.
Balto
DECEMBER 14, 2022
There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. The occupancy rate is a good indicator of resource utilization, but it won’t help you offer a good service level for your customers.
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