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CX Agent Burnout – How to Deal

Anexa BPO

We provide customized cloud software services to include VOIP administration, ACD inbound/outbound, SMS campaigns, call recording, dialer administrations (predictive and progressive), telespot campaigns, reporting, CRM and IVR. The post CX Agent Burnout – How to Deal first appeared on Anexa BPO.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

With features such as multi-level Interactive Voice Response (IVR), skill-based routing , self-service solutions such as chatbots, knowledge base routing, frequently asked questions (FAQs) and more, high-quality multi-tenant contact center software can increase FCR by leaps and bounds.