Agent burnout Examples Groups Morale 
Mindtouch
MARCH 16, 2018
There are a lot of reasons a customer support agent might be unhappy. Lack of resources and training, for example. Regardless of the reason, an unhappy group of support agents can make for unhappy customers and seriously impact customer experience KPIs. What makes customer support agents unhappy?
Playvox
OCTOBER 19, 2021
Solutions include reducing agent-assisted volume, maximizing the capacity you already have, and automating processes in order to relieve agent burdens. What happens when you don’t have enough contact center agents? When you have an agent shortage, it causes significant CX, operational, morale, and cost issues.
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Fonolo
NOVEMBER 15, 2017
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Being able to remain calm in times of stress is one of the greatest attributes to have in the industry.
SharpenCX
APRIL 29, 2020
Let’s cover an example: Looking at past data, let’s say you IDed May as your busy season. To keep your team engaged and performing at their best, your agents need to be coached daily. Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes.
Fonolo
SEPTEMBER 28, 2021
They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Some examples of individual agent goals might include: Answer X number of phone calls per day. Some examples of team goals might include: Reduce average hold times by X% in Q2.
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