Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

AUGUST 1, 2019

This can lead to agent overload which can manifest itself in dissatisfaction, disengagement and poor performance. Ultimately these agents get burned out which can result in attrition. Studies have indicated that as much as 74 percent of agents are at risk of burnout and you can lose between 30-45 percent to attrition.

Agent burnout 62

Agent burnout Contact Center Schedule adherence Gamification 62

Playvox

JULY 31, 2023

Related Article: Unlocking Productivity: Introduction To Workforce Management Increased Productivity In the current hybrid working environment, agents must have a transparent view of KPI data if you want them to stay engaged and productive. Overstaffing means excessive costs, loss of efficiency, and low productivity.

Self service 85

Self service Management Coaching Contact Center 85

Playvox

JANUARY 11, 2024

Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost. Leaders must set the tone for everyone else to follow.

Call Center 52

Call Center Schedule adherence call center workforce Management 52