Balto

MARCH 29, 2023

For example, using AI to provide self-service channels for your customers, such as AI chatbots, can help you significantly cut labor costs. Still, many customers don’t like “talking to a robot”, but with advancements in AI, you can create smart and efficient self-service channels without frustrating them.

Contact Center 52

Contact Center Interactive Voice Response Coaching Virtual Agent 52

Balto

NOVEMBER 2, 2023

While these tools have definitely contributed to better customer experiences, fully relying on them can backfire. Even if their interaction doesn’t lead to a conversation with a live agent, enhancing chatbot conversations and automated email messaging to include a more natural conversational flow with a human feel can make all the difference.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Balto

DECEMBER 14, 2022

There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. The definition of productivity is pretty simple: the ratio of the output to the input. Integrate Self-Service Communication Channels.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52