Agent burnout Average Handle Time Definition Self service 
Balto
MARCH 29, 2023
Conversation Augmentation As the company’s representative explains the issue to the human agent on the phone, an AI-enabled virtual agent is simultaneously listening to the call and pulling out key terms with Natural Language Processing (NLP) to quickly identify the possible causes of downtime and even propose solutions.
Balto
DECEMBER 14, 2022
There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. The definition of productivity is pretty simple: the ratio of the output to the input. Average Handling Time (AHT).
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