Agent burnout Customer retention Morale Scripts 
Global Response
AUGUST 7, 2023
Finally, your emphasis—or lack thereof—on customer-centricity shapes your call center culture. Should employees go above and beyond to handle customer problems, or should they stick to the script and answer as many calls as possible? This strengthens morale and reduces turnover—and all of this stems from your company culture.
Balto
NOVEMBER 2, 2023
These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.
Expert insights. Personalized for you.
62 
Let's personalize your content