Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.
Noble Systems
SEPTEMBER 3, 2019
So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.
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CSM Magazine
AUGUST 8, 2023
With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.
Hodusoft
AUGUST 9, 2023
The first option, of course! Avoid agent burnout Agent burnout is a serious issue in the contact center industry. Agent burnout can lead to increased absenteeism, reduced job satisfaction, and higher turnover rates. Of the two, which one would you choose?
Fonolo
FEBRUARY 19, 2019
We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. What’s Inside: Gamification in the Contact Center. Investing in Agents. The Anatomy of a Successful Contact Center Manager [Infographic].
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