CCNG
MARCH 8, 2023
Leaders need to empower their agents with the right resources and provide them with strategies to handle emotionally draining tasks. Moreover, striving for efficiency without compromising customer service is even more important; good customer service should never come at the cost of agent burnout.
Fonolo
NOVEMBER 15, 2017
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Consultant, Beyond Morale. Jim Rembach is a customer service and employee engagement expert.
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